We use cookies to ensure you get the best experience on our website. By clicking "Accept", you agree to our use of cookies. See our Privacy Policy for more details.

Privacy Policy

Welcome to our online platform. This privacy policy explains how Al Waha Restaurant collects, uses, and protects personal information when you use our site and services. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Al Waha Restaurant acts as the data controller for the personal information processed through this service. Our address is 54 Al Wasl Road, Ground Floor, Dubai, UAE.

Information We Collect

We collect information from you when you interact with our service. This may include:

  • Personal Identification Information: Such as your name.
  • Contact Information: Such as your email address and phone number.
  • Delivery Information: Including your address for delivery services.
  • Payment Information: Necessary to process orders (though sensitive payment details are typically processed securely by third-party payment gateways and not stored directly by us).
  • Order Details: Information about the products or services you order (e.g., dine-in reservations, takeaway or delivery orders, catering requests, private dining arrangements).
  • Usage Data: Information about how you access and use our service, such as your IP address, browser type, device information, pages visited, and time spent on our site.
  • Communication Information: Any information you provide when you contact us through our site.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services, such as processing your orders for takeaway, delivery, or making reservations for dine-in or private dining.
  • To process payments for services.
  • To manage your account or profile on our service.
  • To communicate with you regarding your orders, reservations, inquiries, or service updates.
  • To improve and personalize your experience on our site and enhance our services.
  • To understand how our service is used and analyze trends.
  • To send you marketing and promotional communications where you have provided consent.
  • To comply with legal obligations.

Our legal basis for processing your personal information includes:

  • The performance of a contract with you (e.g., processing your order).
  • Your consent (e.g., for sending marketing communications).
  • Compliance with legal obligations.
  • Our legitimate interests (e.g., improving our services, preventing fraud), provided these do not override your fundamental rights.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors, service providers, or partners who perform services on our behalf, such as payment processing, delivery services, website hosting, data analysis, email delivery, or marketing assistance. These third parties are obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for use by individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside UAE and choose to provide information to us, please note that we may transfer the data, including personal data, to UAE and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our service prior to the change becoming effective.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

By mail:
Al Waha Restaurant
54 Al Wasl Road
Ground Floor
Dubai, UAE